Terms & Conditions

Return Policy For in store and online purchase: 

If you wish to return the product , you can do so within 30 days of receiving your orders, provided the product is unused, and it’s Original conditions. You will get 100% Refund Except the delivery, return delivery, bank charges will be deduct from total amount.

If you paid through cards ,1.5 % bank charges less from the total amount. After pay, Zip , E-way, Pay Pal and other internet payments methods has their own charges around 1.5 to 3% charges will be deduct from the total amount . And rest money we transfer you back .

Customer can manages the return products to our warehouse by themselves or just simply send us an email with the information and collection will be on it’s way . Once the item has been received back to our warehouse , We will email you by 1-4 working days to confirm the refund and the refund will be in your accounts by 3- 7 working days from the day we received return goods in our warehouse.

Note: please use the same packaging for return or The return items need to covered by customers good enough to come to our warehouse with its original conditions. The return packing needs to be ready by customers before collection arrives.

Freight Policy:

Free Delivery Australia Wide.

All our goods goes from Sydney Australia. We will book the Delivery within 1-3 working days and you should receive within 1-8 working days. In some areas it may take up to 14 working days. Our intention to book delivery as soon as you place the order, so that it goes to you quickly.

For overseas customer please contact the store or send us your email in regard to your shipping. FLAT RATE charge for shipping is only APPLY WITHIN AUSTRALIA ONLY.

WE DO NOT DELIVER TO PO BOXES.

WE DO NOT CALL PRIOR TO DELIVERY

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

Rugs Online Shop takes great care when packaging your order and rarely have our packages been damaged in transit.

Items purchased from Rugs Online Shop online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

At all times we will try to ensure that the images on our website are as accurate and as realistic to the actual product as possible. It is necessary that you read the actual written description of each product when deciding to purchase any product from Rugs Online Shop.

Privacy Policy:

Rugs Online Shop is 100 %  Australian family-owned and operated business and  dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

We use this information to identify your orders, provide you with our  newsletter when new product comes or if anything very special in our store and to personalise your shopping experience with us; that’s all. Rugs Online Shop uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Rugs Online Shop only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

In order for Rugs Online Shop to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

Rugs Online Shop takes seriously the issue of our customer’s privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

Rugs Online Shop has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Rugs Online Shop to protect the privacy of its customers.

It is our policy NOT to share any of the information you give us with any 3rd party

The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.

Information you give us may be used by Rugs Online Shop for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to Rugs Online Shop when communicating with us.

Rugs Online Shop takes seriously the issue of our customer’s privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organization.